Onboarding helps new customers familiarize themselves with how the product or service works, and it helps customers make the most of their purchase. It can also mean beginning a new job position for employees. The opposite of onboarding, then, is de-boarding or mostly known as off-boarding.
In this blog post, we will find out what is the opposite of onboarding and analyze the relationship between on-boarding and de-boarding.
What is onboarding
Let’s take a look at onboarding in the context of clients and customers. The onboarding process teaches people how to use a product or service, so they get the most out of it. It is generally a set of processes, tools and training that take the customers through the process of using the product or service.
The onboarding process can be long or short, depending on the product or service. For instance, after buying a new car, many auto manufacturers provide a 30-minute or hour-long training session on how to use the car’s features. After the session, the customer knows how to operate the car properly.
Onboarding usually starts when a customer first has an opportunity to use the product or service. The whole process usually starts with a warm welcome, which helps the customer feel comfortable. It also helps customers understand the product by helping them learn about its features.
The opposite of on-boarding – de-boarding
The opposite of on-boarding is off-boarding or de-boarding. For the sake of this article, we will use the term deboarding.
De-boarding is a process that helps people stop using a product or service. De-boarding helps customers understand the product better so they can stop using it. The de-boarding process generally starts with welcoming the customer’s departure. The de-boarding process also teaches customers about how to use other products and helps them make other purchases.
The de-boarding process ends with the departure of the customer. The on-boarding process teaches people how to use a product or service, so they get the most out of it whereas de-boarding is the exact opposite.
Now you know what is the opposite of onboarding and what it means to de-board.
Check out our other articles such as How to make onboarding more efficient and Delivering constructive feedback at work.